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Terms & conditions

Please read the terms and conditions before using this website.


The following general conditions govern and apply to your use or use of the site maintained by Be-U Cosmetics inc.


By accessing or browsing the site, you declare that you have read and understood the general conditions of use and declare that you are bound by these conditions. Please note that we may change the terms of use at any time without notice. Your continued use of the site will be deemed your acceptance of the revised terms and conditions.

If you choose to take a subscription, your new order will automatically be sent to you and charged to the credit card assigned to your account. By purchasing personalized products on the Be-U Cosmetics website, you agree that Be-U Cosmetics will automatically charge your subscription on a quarterly basis. You also agree to ensure that the payment method associated with your account is valid. You can unsubscribe at any time through your customer account. You also agree to cancel your subscription 10 days before your next order is renewed, otherwise it will be charged to your credit card automatically. For more information on your subscription, see the FAQ section of our website.

Price policy


All prices on the website are in Canadian dollars and are subject to GST and QST. The payment methods offered are: credit card. Be-U Cosmetics reserves the right to modify the prices of unit items and subscriptions at any time. If this is the case, a notification of the change will be sent by email to the users as well as displayed on the website. All sales are final and no refunds or exchanges can be made.




Be-U Cosmetics is committed to delivering online orders within 10 working days (Monday to Friday) following your order. Be-U Cosmetics is not responsible for the theft of customers’ packages that are delivered to the given address and that are left even if there is no one to receive the package upon delivery. Usually, our delivery provider does not deliver packages if no one is present to receive the package.


Intellectual property


All intellectual property on the site, with the exception of user-generated content as defined below, is owned by us and includes any material protected by copyright, trademark or patent. All trademarks are owned, registered and/or licensed by us. All content on the site, except user-generated content as defined below, including, but not limited to, text, software, code, design, graphics, interactive features as well as any other content, is a collective work under Canadian law or under any other copyright law and is the property of Be-U Cosmetics inc.


Use of company content


We may provide certain information to you as a result of your use of the site, including, without limitation, documents, data or information developed by us, or any other material that may assist you in using the site or services (the “Company Content”). Company Content may not be used for any purpose other than the use of the site and the services offered on the site. Nothing herein should be construed as granting you any license or intellectual property rights.


User-generated content 


“User-generated content ” includes communications, items, information, data, opinions, photos, profiles, messages, notes, hyperlinks, textual information, designs, graphics, sounds or any other content that you and/or other users of the site post or make available on or through the site, except content which is our property.


Customer account and account use


If your use of the site requires an account that identifies you as a user (a customer account):


  1. a) You are solely responsible for your customer account, the maintenance, confidentiality and security of your customer account and all passwords associated with your customer account as well as the activity of anyone who has access to your account with or without your permission;
  2. b) You agree to immediately notify us of any unauthorized use of your user account, services through your customer account, a password linked to your account, or any other breach of the security of your user account or service provided through your user account, and you agree to assist us, as we may ask you to stop or remedy any breach of security related to your account and;
  3. c) You agree to provide true, accurate, and current user information as we may request from time to time, and you agree to report to us any changes to your user information as required so that the information we hold is true, accurate and current.



When you make a purchase on the site, you agree to provide a valid method of payment. Pay attention to transaction details since the total price may include taxes, fees and shipping costs for which you are responsible.


When you provide us with a payment method, you declare that you have permission to use that payment method. When you make a payment, you authorize us and the payment service we use to charge the full amount to the payment method you have designated for the transaction. You also authorize us to collect and record this payment method as well as any other information related to the transaction.


If you are paying by credit card, the amount will be credited directly to your credit card at the time of purchase.


We reserve the right to cancel any transaction if we believe the transaction violates these Terms of Service or if we believe that by doing so we can prevent financial loss.


In order to prevent financial loss, we may contact the issuer of your payment method, law enforcement or any affected third party (including other users) and may share the details of any payment you are associated with if we believe that such action could prevent financial loss or a violation of the law.


Product sales


We may sell goods or services on our website. We are committed to being as accurate as possible with respect to all information about goods and services sold, including product descriptions and product images. However, we do not guarantee the accuracy or reliability of any information relating to any product and you acknowledge and agree that the purchase of such products is at your own risk.




None of the products purchased on our website are eligible for a refund or exchange after your purchase. In case of breakage of your product during transport, we ask you to contact us as soon as possible using the email [email protected] by providing us with a photo of your damaged item. The same is true in the event of an error in your order.


 Affiliate marketing and advertising


Through the site and its services, we may engage in affiliate marketing activities for which we receive a commission or a percentage of sales. We may also accept advertising or corporate sponsorships or receive other forms of advertising compensation.


Acceptable use of the site


You agree not to use the site for illicit purposes or for any other purpose prohibited under this clause. You agree not to use the site in any way that could harm the site, the services or the commercial activity of Be-U Cosmetics.


You also agree not to use the site for the following purposes:


  1. Harass, abuse or threaten others or otherwise violate the rights of a person;
  2. Violate the intellectual property of Be-U Cosmetics inc. or any other third party;
  3. Download or transmit computer viruses or any other software that could damage the intellectual property of Be-U Cosmetics or of others;
  4. Commit fraud
  5. Create or participate in illicit gambling, lottery or pyramid scheme activities;
  6. Post or distribute obscene or defamatory material;
  7. Post or distribute any material that incites violence, hatred, or discrimination against any group; and/or
  8. Illicitly collect information about others.


Protection of private life


By using our site, you may provide us with certain information. By using the site, you authorize us to use your information in Canada and any other country in which we may operate.


When you sign up for a user account or enter your email when performing an online skin diagnosis, you provide us with a valid email address and you may also provide us with certain additional information, such as your name and / or your personal billing information. Depending on your use of our site, we may also receive information from external applications that you use to access our site or we may receive information about you through various web technologies such as cookies, history, invisible pixels (also called ” invisible GIFs ”), tags and others.


We use the information collected from you to ensure that you have a good experience on the site. We may also track some of the passive information received to improve our marketing and analytics, and in doing so we may work with third party vendors.


If you would like to block our access to any passive information that we receive from the use of various technologies, you can choose to disable cookies in your web browser. Please note that we will still receive information about you that you provide to us, such as your email address.


If you choose to terminate your account, we will store and retain your information for a reasonable period of time under applicable federal, provincial and other laws.




Our site exists for communications purposes only. You acknowledge and agree that any information published on our site is not intended to be legal, medical or financial advice and no fiduciary relationship has been created between you and Be-U Cosmetics. The information on our website has not been confirmed by Health Canada or the FDA. You also agree that your purchase of services on the site is at your own risk. We are not responsible in any way for advice or any other information conveyed on the site. Be-U Cosmetics is also not responsible for any excessive use of the products or the misuse of the product. Be-U Cosmetics also disclaims any problems or difficulties that may arise from the use of a product. Be-U Cosmetics disclaims all liability in the face of customer users who do not consult a health professional before using Be-U Cosmetics products.


Be-U Cosmetics also makes use of the brand’s products sold by third parties, such as physical stores.


Data loss


We are not responsible for the security of your user account or the contents of your account. Use of the site is at your own risk.




You agree to defend, compensate and hold Be-U Cosmetics and its affiliated companies harmless against any claim, suit or demand, including attorneys’ fees that may arise from or that relate to your use or abuse of our site, your breach hereof or your conduct and actions. If we choose to do so, we will choose our lawyer and participate in our own defense.


Service interruption


We may have to interrupt your access to the site in order to perform unplanned maintenance or emergency work. You then agree that your access to the site may be affected by an unplanned or unanticipated unavailability, for any reason whatsoever, and that we will not be held liable for any damages or losses arising from such unavailability.


Inventory outage


We do our best to keep our product inventory up to date. However, it can happen that some items are out of stock. If this is the case and you order this product, we will notify you by email as soon as possible and we will offer to replace this product with another, to refund you the item in question or to wait for the product to come back in inventory. We will then give you an approximate date for the renewal of this item in our inventory.


Termination of a user account


We may suspend, limit or terminate your user account and your use of the site at our sole discretion, at any time, without notice and for any reason, including the operation or efficiency of the site, equipment, or network not owned or owned by a third party that is disturbed by your use or abuse of the site, or if you have been or are currently in violation of the terms hereof. We will have no liability to third parties, including a third party vendor for any suspension, limitation or termination of your access to the site.


No warranty


Although we have made reasonable efforts to ensure that the content on this site is accurate, we cannot guarantee that the content is error-free, up-to-date or complete. Under no circumstances can we be held responsible for any damage that may result from an error on the site.


We assume no responsibility for any damage arising from the misuse of the content of the site. We also cannot guarantee that the site will be available without interruption, without errors or omissions, or that errors will be corrected. It is also not possible to guarantee that the site and the servers which make it available are free of viruses or harmful components. The site and its content are provided “as is” and “as available” without any representation, warranty or condition of any kind, express or implied.

Recevoir une notification Dès que le produit sera de nouveau disponible en stock, nous te le ferons savoir par e-mail.

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