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FAQ

We deliver through Canada Post. When your order is shipped, you will receive a confirmation email with the package tracking number. Delivery takes an average of 2 to 3 days when dispatched.

Orders are usually prepared in 5 -10 business days. Shipping takes 2-3 business days. 

Shipping is 9,95$ in Canada and 14,95$ in the US. Shipping is free for orders of 70$ and more.

The products offered online, whether personalized or non-personalized, are available across Canada. Shipping costs are therefore the same for all of Canada.

We often host in-person events to allow you to test our most popular products. You can follow our social media pages to stay up-to-date on our next events.

We think it is important that you have the opportunity to try Be-U products, smell them, and feel their texture before completing your personalized test. That’s why we also sell some of our products in various outlets across Canada. Here is the most up-to-date detailed list of our points of sale by region: 

Montreal:

  • Fleur de peau esthétique: 4895 Boul St-Laurent
  • Salon Deauville: 4048 rue Jean-Talon O
  • Makani et Co : 490, 90e avenue à LaSalle 
  • Radiantan: 16-300 Boul Gouin O, Sainte-Geneviève
  • Studio Mademoiselle: 273 Rue Beaubien E
  • M Salon: 113 Chemin de la Pointe N, Verdun
  • Espace Mawaii: 3037 Rue Masson
  • Naturaes: 1298 Rue Ontario E
  • -Boucles et flacons: 1007 Avenue Bernard, Outremont
  • Uniprix Mariane Gagnon – Pharmacie affiliée : 5101 St Denis St, Montreal, Quebec H2J 2M1
  • Uniprix Santé Sébastien Lacroix – Pharmacie affiliée: 161 Rue Beaubien E, Montréal, QC H2S 1R3
  • Familiprix Extra – Jean-Maurice Weibel : 3815 Rue Masson, Montréal, QC H1X 1S9
  • Méga Vrac Rosemont – Épicerie Zéro Déchet (Méga Vrac) : 3101 Rue Masson, Montréal, QC QC H1Y 1W1

South Shore of Montreal

  • Signé Local : 9200 Boul Leduc #160, Brossard
  • O salon : 566 Rue Saint-Charles, Boucherville, QC J4B 3N3

North Shore of Montreal

  • Institut Viviana: 400-5 Boulevard Curé-Labelle, Blainville, QC J7C 2H2

Québec City

  • Coifferie internationale: Place de la Cité
  • Audacieuse Beauté : 3225 163 Av, St-Prosper
  • Signé Local : 5401 Boulevard des Galeries, Québec, QC G2K 1N4

Saguenay-Lac-St-Jean

  • Boutique première: 1401 Boul Talbot, Chicoutimi
  • Salon Zone beauté : 2153 rue Roussel, Chicoutimi-Nord, QC G7g 1w4 
  • Emmanuelle Lecuyer esthétique : 838 chemin de lavallée, La Malbaie, G5A 1C8, QC, Canada

Les Escoumins

  • Centre de beauté Moïra: 12 rue des Cornouillers, Les escoumins

Beauce

  • Boutique Elena Art de Vivre : 87, Avenue Principale J9X 4P1 Rouyn-Noranda
  • Boutique Entretemps: 888 3e Avenue #104, Val-d’Or, QC J9P 1T1
  • Boutique Isabelle et Coccinelle: 170 1re Ave O, Amos, QC J9T 1V2

Ontario

  • Ritual Skin co:  8 Court St S, Thunder Bay, ON P7B 2W3

Yes, of course! Our products are specifically designed for sensitive and reactive skin. Of course, if your skin is very sensitive, you should mention it in your skin diagnosis for the body or the face so that we can add natural arnica extract to your product. To learn more about the benefits of this flower, consult the ingredients page.

 

For the facial skincare range, we believe it is important that your product is made specially for your own skin. Since everyone’s skin is unique and different, we will add different plant extracts to each product according to your skin concerns, your skin type, your environment and your routine. So, face creams are only available after completing the skin diagnosis. When it comes to body products, we know that you can have fewer skin problems on your body than on your face. This is why we have created a selection of premade products available in-store that you can buy without completing your diagnosis. You can choose the scent you want, but no addition of plant active ingredients will be made if you have specific problems such as cellulite, dull skin, etc. It is always possible to personalize them by completing your diagnosis online. In addition, only personalized products include free samples.

Of course! Be-U products are all cruelty-free and vegan, which means that no ingredients come from animal sources.

Be-U products are between 96% and 98% natural. Why? Because we want to ensure their quality as well as their lifespan of one year after purchase. For more information on the ingredients used in our products, we invite you to visit the ingredients page of our website.

 

Yes, personalized products for the body and face can be specifically adapted for pregnancy. All you have to do is answer “yes” to the question asking if you are pregnant in your skin diagnosis, so we will not add perfume or essential oils to your products.

Yes, all of our products are registered and approved by Health Canada.

Personalized products are only available online.

Some points of sale may also have created special collaborations with us and have their own exclusive scent. The points of sale do not carry all of the scents available online. In order to find out if a point of sale has a particular product or scent, we suggest that you contact the point of sale in question before visiting.

No, products are not refundable. If you don’t like the produits or have a concerns, please write us at [email protected]

Each time you complete a new diagnosis, it replaces your previous diagnosis. Your face and body diagnoses are available in your account in the “face diagnosis” and “body diagnosis” tabs.

If you have a subscription and you change your diagnosis, we will take into account the last diagnosis you completed.

You can stop your subscription at any time by visiting the “subscriptions” tab in your customer account. Simply choose “stop my subscription”. If you forget to unsubscribe before your renewal, we cannot subsequently issue a refund. 

 

If you still have an active subscription on our old website and want to cancel it, it is important to write to us at [email protected]

It is important to note that if you have an active subscription on our old website, you will not be able to see it in your current account.

Also, if your renewal is renewed, we will not be able to cancel your order.

A product subscription is no longer mandatory. However, subscribing gives you several advantages

  • Your favourite products will automatically be re-ordered
  • You can change your skin diagnosis at any time by completing it again. The latter will be saved in your online account.
  • Express delivery in 2 days with Canada Post.
  • Discount % depending on renewal

You have to cancel your subscription 10 days before the renewal date. To find out the date of your next renewal, consult the “my subscriptions” tab in your customer account.

Unfortunately, if you forget to cancel your subscription, it is not possible to return the products to us. Thus, this allows us to be fair with all customers. Also, with the current Covid situation, we cannot take back any products, personalized or not.

Recevoir une notification Dès que le produit sera de nouveau disponible en stock, nous te le ferons savoir par e-mail.

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